This web page belongs to Polna Mobility, S.L. hereon after Avantcab with registered offices in Palma de Mallorca (Spain) Calle Bover 10 – Planta 4 – Puerta 1, postcode 07013 and VAT number B42811000 and recorded at the Trade Registry in Palma de Mallorca.
The product of Avantcab, subject to the General Conditions, will be commercialized exclusively by the consumers (hereon you). The access to this program will be provided exclusively by Avantcab.
You will be qualified to obtain transfers, subject to the General Conditions of the contract shown and accepted on the web page and in agreement with the prices, tariffs and cancellation policy explained in paragraph 8. The web page will inform you of the process in order to carry out a booking.
The end of the contract process through the Avantcab web page is conditioned by the acceptance of these General Conditions legal warnings and privacy policy of Avantcab. Both the legal warnings and the privacy policy are important elements that cannot be separated from the General Conditions of the contracting of services. By means of access to the web page, the viewing, usage and contracting of services, you consent to be subjected to the present General Conditions. Likewise you promise to abide by the law and regulations applicable to this web page and the bookings you have made through it.
If you do not accept any part of these General Conditions, do not continue with the reservation process.
Avantcab acts as a supplier in the contracting of transfers and for this reason Avantcab has no contractual obligation with you for the product and for the price offered until the reservation is confirmed and Avantcab has received payment.
If you have any queries, do not hesitate to contact us on:
Telephone: +34 871 961 473
Or email us on : hello@avantcab.com
The telephone number will appear on the web page and on your confirmation voucher. You can also use the contact form set up on the web page for this concept.
1. Modification of the Web Page and General Conditions.
Avantcab can carry out improvements or changes in the information, elements, data, services and any other elements of this web page or cancel this web page at any time without having to give prior notice. The access to and subsequent use of this web page implies that you approve of the new General Conditions.
Avantcab can suspend the access to the system, object of the General Conditions, due to maintenance work, network security reasons or unforeseen events, without being obliged to pay back or compensate in any way for the period of time that access has been suspended.
2. How to reserve and book on-line.
Booking procedures.
The booking of services on-line can be done by carrying out the following process. Select your destination and dates, the number of people in your party and your arrival and departure time. Check your destination and the dates before you confirm your booking.
You can carry out your booking as follows:
1. Online by following the easy booking procedure where possible.
2. Or by contacting our call center
or Telephone (+34) 871 153 883
or Email hello@avantcab.com
Throughout the booking process Avantcab will ask for your personal details such as your name, surname and credit card information.
All the information received will be treated as strictly confidential in accordance with the privacy policy on the Avantcab web page. The information will be treated under the strict observance of European guidelines 95 / 46,2002 / 58 and any other legislation which replaces, modifies or adds to data protection laws (RPDP) and will be used to facilitate and allow the booking that you have made to be processed. Make sure that the information you provide is correct.
Secondly, you will be asked to introduce your payment details, by means of your credit card and through the on-line check-out for the service you have selected. Any information relating to this payment is encrypted to ensure a safe payment and the web page is also verified by our bank.
You give your consent to payment by clicking on the reserve button at the bottom of the screen where your payment details are requested and prior to accepting the General Conditions. Avantcab will not keep any type of information from your credit card as all the data will be sent by encrypted form through the check out to the banking entity.
The confirmation of the booking implies at all times the conclusion of the contract and the promise on your part to satisfy the amount payable. – Once this consent has been given, a new screen will confirm your purchase and you will be sent an email with information on your booking.
The inability to sign a written document.
Due to the special circumstances of the contracting of services on-line, you recognize the inability of signing a letter of payment, which is the document which is normally presented when a transaction is carried out. For this reason you waive the signing of such a document, by the electronic transaction generated as a result of the booking you made on-line through Avantcab.
The person that completes the booking form must also be authorized to do so in the name of all the other members of the party that are going to travel and must confirm that the persons accept the conditions of the booking. Besides, this person will also be responsible for the total cost of the booking, including cancellation or amendment fees and must inform all the other members of the party of the details of confirmation and any other information which may be relevant.
After booking a service through Avantcab web page, Avantcab will confirm your booking by email and will provide you with a voucher which you must print and present on your arrival at the moment of your transfer for all those traveling. For security reasons, Avantcab may request a written authorization from the title holder of the credit card in case of suspicion of unauthorized or fraudulent use. If for any reason, Avantcab does not receive this authorization, the booking will not take effect and it will be canceled in the system. In the case that Avantcab has substantial grounds to suspect that the booking is fraudulent, it will be automatically canceled and notified to the email that was provided at the time of the booking.
The request for a signed authorization is to protect you from fraudulent use of credit cards that may be used on booking with Avantcab and to identify you as the title holder of the card.
3. Legally of age and responsibility.
You guarantee that you are legally of age and have full capacity and authorization to make this booking. In order to confirm the booking, you must have the authorization of all the people included in your party as well as a parental authorization for those in your party who are under 18 years of age.
On making the booking, you must confirm that all the people in your booking accept the present conditions and that you will be responsible for informing all the persons named on the booking of the confirmation information and any other information which maybe necessary. Making the corresponding booking makes you responsible for any payment relating to the booking.
You guarantee that all the personal information given during the reservation process is correct. Likewise you accept the financial responsibility of all the transactions carried out in your name and from your account.
You in virtue of the acceptance of the General Conditions and what is established in the directive 2000/31/CE in relation to the services of a limited company and the information on electronic business, consent and authorize Avantcab to request to the service suppliers of the services contracted all the personal information relating to yourself and your group for which you have contracted the services.
This information will be treated under the strict observance of European guidelines 95/46,2002/58 and any other legislation which replaces, modifies or adds to data protection laws (RPDP) and will be used to facilitate and allow the booking that you have made to be processed.
By way of example and without limitation, personal information is understood to be: telephone numbers, fax numbers, email addresses, addresses of residences, signatures, copies of passports or identity card, credit or debit card details or any other personal information that is relevant for the booking or payment of reservation for you and your party for which you book.
4. The booking includes.
– All the services detailed on the service voucher.
– All the taxes and compulsory fees for the transfer service.
– VAT for the countries within the European Union.
5. The Booking does not include.
– Any service not specified on the booking confirmation.
– Any special equipment such as sporting equipment (golf clubs, skis, windsurf, etc) and electric wheelchairs which will be charged extra if they have not been specifically indicated at the time of the booking.
6. Booking, vouchers and transport conditions.
The following conditions will apply to those clients who book transfer services through Avantcab.
Avantcab agrees to transfer the passenger and luggage on the transfer as stipulated on the booking made through Avantcab. This service is subject to the present special conditions of transport whether they be specific or general.
Avantcab is not obliged to transport children under the age of 14, unless they are accompanied by a responsible adult over the age of 18 or above. Due to Spanish traffic legislation, children under the age of 2 must travel in a child’s car seat or booster chair etc, and therefore at the time of the booking, they must be indicated as passengers.
6.1. Bookings.
The booking request for a transfer must be made at least 12 hours before transfer day. Bookings made less than 48 hours before departure, must be carried out to the following email: hello@avantcab.com and will not be considered as a confirmed booking, until the client has received confirmation from Avantcab reservation department.
The confirmation of the booking must come from the web page of Avantcab. Once the booking of the transfer is complete, a voucher Will be sent to the client’s email. The voucher must be printed off and presented as proof of the booking.
6.2. Voucher.
The voucher will show all the necessary information in order to locate the pick up point. The voucher will also have a contact telephone number on it, in order to check the booking and to request information if necessary.
You must carry the voucher with you at all times and during the transfer and must show it on request, keeping it in good condition throughout.
6.3. Luggage.
The luggage to be transported will be the maximum allowed according to the type of vehicle chosen. Any excess of luggage must be declared at the time of the booking. Avantcab reserves the right to charge commission (30 Euro/each Suitcase – 15 Euro/each carry-on) for excess baggage that has not been indicated at the time of the booking.
-The luggage allowance size:
-Suitcase : approximately 70cm high x 47cm wide, and 30cm deep.
-Carry-on (hand-luggage) : approximately 56cm high x 45cm wide, and 25cm deep.
– Example, a 4 seater taxi has space for 4 suitcases, as well as 4 carry-on (hand-luggage) items. In case that you travel with more luggage you must book a vehicle with higher capacity for luggage.
Prams and folding wheelchairs will be transported free of charge but must be indicated at the time of booking.
6.4. Safety devices for children and special luggage extras.
Avantcab offers car seats and elevators service, this service must be requested at the time of booking. The person who submits the reservation form on the website must be responsible for the rest of the group traveling and confirm that the persons included in the form accept the reservation conditions and be responsible for the total cost of the service, including any commission fees for cancellation or modification. He / She will inform all other members of the group of the reservation details and all other relevant information.
Avantcab must be informed of the need to transport objects such as sports equipment (golf clubs, ski or windsurf boards, etc.) and electric wheelchairs, which will have a surcharge indicated at the time of booking. Avantcab may require an extra charge at its discretion. This surcharge must be paid before the departure of the vehicle. Otherwise, Avantcab may refuse the transport of objects that are considered excess baggage.
Both the excess baggage and the transport of special objects must be indicated in the extras section or if it is not specified in the observations of the reservation form.
It is understood that you will carry with you at all times your luggage and personal belongings, regardless of where the items are located in the vehicle and that your luggage and personal belongings are transported under your responsibility. Avantcab recommends that you are present at all times when your baggage is handled and loaded in and out of the vehicle.
Avantcab reserves the right (and delegates this right to its driver and designated agents) to refuse transportation of any persons who they deem to be under the influence of alcohol or illegal substances and or whose behaviour poses a threat to the driver, the vehicle and the rest of the passengers. Under these circumstances, Avantcab reserves the right not to provide a refund and an alternative transfer will not be provided.
Passengers are not permitted to consume alcohol, tobacco or illegal substances in any of the vehicles.
You will be held responsible for any damage caused in the event of abnormal behaviour or acts of vandalism.
6.5. Courtesy waiting Time.
6.5.1. From Airport.
You have an 1 hour ( 60 minutes ) of complimentary waiting time after landing time flight. If it takes you more than 1 hour to exit the airport, please contact our reservation department and we will wait you.
If you think that you will need more time to meet your driver at the time of booking please inform us on Observations field at a what time do you want that the driver will Pick up you.
If we are not able to get in contact with you after complimentary waiting time Avantcab has the right to cancel your booking and considered as a non-refundable booking.
6.5.2. From Train Stations and Ports.
You have 20 minutes of complimentary waiting time after arrival. If it takes you more than 20 minutes to exit , please contact our reservation department and we will wait you.
If you think that you will need more time to meet your driver at the time of booking please inform us on Observations field at a what time do you want that the driver will Pick up you.
If we are not able to get in contact with you after complimentary waiting time we have the right to cancel your booking and considered as a non-refundable booking.
6.5.3. Departure Day.
You have 20 minutes of complimentary waiting time. If it takes you more than 20 minutes to exit , please contact our reservation department and we will wait you.
If you think that you will need more time to meet your driver at the time of booking please inform us on Observations field at a what time do you want that the driver will Pick up you.
If we are not able to get in contact with you after complimentary waiting time we have the right to cancel your booking and considered as a non-refundable booking.
Avantcab for transfers from your hotel, villa or country house recommend that you are ready for pick up at least ten minutes before your transfer departure time. The arrival of the vehicle can be delayed by up to ten minutes for reasons beyond our control such as road accidents, traffic jams, police checks or any other circumstance whereby the vehicle may be diverted from its fastest route. If the vehicle is over ten minutes late we recommend that you contact Avantcab on (+34) 871 532 475 to receive information with regards to the delay.
7. Payment of the booking.
At the moment of your booking your credit or debit card will be charged immediately. Transactions carried out through AvantCab are encrypted by means of a secure payment system which is guaranteed by leading banks worldwide.
This technically secure environment ensures that credit cards cannot be intercepted and therefore will not be revealed to any other person other than the banking institutions in charge of processing the customer payments.
Our system accepts the following payment methods
Visa / Mastercard / AMEX via Stripe – Free Of Charge.
Paypal – 3.9% Extra Charge
IDEAL : 2.9 % – Extra Charge
The confirmation of the payment may require a signed authorization from the credit card holder as stipulated in paragraph 2 of the present General Conditions.
Please contact our booking department if you have any queries.
Telephone: (+34) 871 961 473
Email: hello@avantcab.com
The telephone numbers will appear on the webpage and on your confirmation voucher. You can also use the contact form through our web page.
8. Changes and cancellation of your booking.
8.1. Changes.
Any change in your booking is subject to availability, as well as an increase in the price in the case of transferring a larger party or special equipment. This extra charge must be paid before the departure of the vehicle.
In the case that your party decreases in the number of passengers or in the special luggage which needs to be transferred, this must be notified at least 12 hours before departure, as otherwise Avantcab reserves the right not to reimburse you any amounts paid.
For any changes in your booking, please contact our reservations department, indicating your booking reference number and the changes you require.
Telephone: (+34) 871 961 473
Email: hello@avantcab.com
Changes or alterations to your booking will not be permitted 12 hours before the departure time of the service.
The transfer services provided will be to the destinations and pick up points to the addresses as indicated on your voucher. Avantcab reserves the right not to provide the transfer if it differs greatly from the service originally requested.
8.2. Cancellations.
8.2.1. More than or up to 3 Hours Prior transfer day.
You will be reimbursed 100% of the total ammount of your reservation in a maximum of 30 days after the day of cancellation if your transfer is up to 70 Km from from the pick up to drop off
For any cancellation you can contact our booking department directly, indicating your booking reference number and the reason for your cancellation.
8.2.2. More than or up to 24 hours transfer day.
You will be reimbursed 100% of the total amount of your reservation in a maximum of 30 days after the day of cancellation if your transfer is more than 70 Km from from the pick up to drop off.
8.2.3. Failure to turn up for transfer
Failure to turn up for your transfer without notification will be treated as a cancellation. No refund whatsoever will be made under these terms and without the explicit authorization from Avantcab.
Avantcab will inform you of the cancellation fees generated which may be 100% of the booking fee.
9. Before travelling.
Before departure it is your responsibility to carry all the necessary documentation in order to travel, be it for healthcare or otherwise, including but not limited to vaccination certificates, identity cards, passports or visas. Avantcab will not be held responsible for any expense that you may incur due to the loss, incompletion or incorrect documentation or from failure to comply to any such requirement.
Insurance.
Avantcab will only be held responsible for accidents which occur during your transfer and the indemnities included in their insurance policy for each of their vehicles both for third party and compulsory travel insurance.
Avantcab also recommends that you take out your own travel insurance that covers personal injury or material losses, as well as medical expenses in the case of accident or illness on your journey.
Unexpected events.
Avantcab cannot be held responsible for any change, cancellation or modification to your booking nor for any loss or damages caused from failure to comply by the designated service providers or other service providers or Avantcab or any of the respective obligations when caused by unforeseen events. These circumstances include but are not limited to wars, revolutions, terrorist attacks, border closures, epidemics, natural disasters or any other circumstance which could seriously affect either party, as well as any circumstance beyond the control of Avantcab.
Complaints.
If you have a complaint, contact our booking department by phoning the number indicated on the web page or using the contact form.
Avantcab will not be liable for any losses or damages caused by actions, omissions or negligence from any supplier or third party.
Avantcab has complaint forms available to their customers. If you require a complaint form, you can request one by sending a mail to customers@avantcab.com
Disclaimer.
Avantcab will take all the reasonable measure possible in order to guarantee that their vehicles arrive on time for the period for which they have been rented and that they arrive to their destination. The vehicles are fully insured for passengers and against any claim from third parties in accordance with the current legislation.
If for any reason Avantcab does not enable you to reach the destination point confirmed, they will provide you with an appropriate means of transport such as a coach service, private car, taxi etc. Any reimbursement made by Avantcab relating to the costs incurred from the use of alternative means of transport in order to reach the destination indicated on the booking form, will not exceed the cost incurred by the alternative means of transport.
Avantcab will not be liable for any delay or failure in the (transport) service hired or breach of contract when it is due to circumstances beyond
Avantcab reasonable control. The following circumstances will be considered, without any restriction, as circumstances that are beyond reasonable control, war, the threat of war, accidents that cause delays in the service route, harsh weather conditions, fire or damage at the station, compliance with the requirements of the forces of law and order, custom authorities, and other official security services, administrators of a competent authority, deaths or accidents on the road, acts of vandalism , terrorism, unforeseen traffic jams, demonstrations and strike action, lockouts, disturbances or local tensions, problems caused by other users and other circumstances that affect your security.
The amount of the maximum liability of Avantcab liable to you and or the rest of the passengers for any reasonable or unforeseen loss, or damage that you may suffer or incur as a result of a fault by Avantcab, breach of contract, or any other act or deliberate omission or negligence carried out by any of the employees of Avantcab, will be limited to the price paid on the booking form for the transfer.
Completion of contract/Modifications/ independent contractor.
The present general conditions contain some exclusions and limitations of responsibility. If any part of these conditions proves to be not valid or enforceable, the rest of the conditions shall remain valid. If any part of these conditions are void or unenforceable they will be deemed as supplanted by an enforceable and valid form of the condition that conveys the same meaning. You accept that the use of this web page does not imply that you have any association, franchise, position or agency between yourself and Avantcab.
Transfer of rights.
Avantcab reserves the right to assign totally or partially the obligations or rights derived from these present General Conditions to any subsidiary, associate or parent company.
You are not authorized to assign any of your obligations or rights deriving from these present conditions or from any agreement which complements it to a third party, without the prior authorization specially formulated by Avantcab.
Legislation and jurisdiction.
The present conditions are governed by Spanish law. When you make a booking, the present general conditions are subject to Spanish law and to the jurisdiction of the courts of Palma de Mallorca (Baleares, Spain.)